Opinia użytkownika: Klient_5ATO
Dotycząca firmy: Sphinx
Treść opinii: Good food but horrible experience at Sphinxin Bonarka city center in Krakow. We made a reservation for 10 guests. Despite the big party a waiter in training was serving our table without any help. One of the orders was not delivered and a wrong item was brought. The waiter spilled a glass of red wine all over me. The restaurant manager offered us 50% off of deserts (which they offer to anyone that uses an app). When we complained, the manager told us that the waiter offered to cover 50 pln of our almost 400 pln check. The waiter should not have to pay for that, he should have received proper training and the manager should have compensated us. The manager didn't even offer to cover dry cleaning of my dress. The manager clearly couldn't care less for the customers.